Loading Map....

Date/Time
Date(s) - 07/11/2017 - 08/11/2017
9:30 am - 5:30 pm

Location
Manor West Hotel


Moving Through Conflict

A two-day training programme on Moving Through Conflict.

“Seek first to understand, and then to be understood.” – S. Covey

Who will benefit from this training?

Managers, supervisors, team leaders, HR professionals, community workers and anyone who is interested in finding a new way through conflict.

Training Outcomes

Participants will:

  • Identify their own conflict management style and know which facets of their style might need amendment or development.
  • Identify the source and causes of conflict in organisational settings, and will know what needs to be in place to prevent or reduce conflict.
  • Know how an individual’s perception can influence their interpretation of events and their management of conflict.
  • Know how the distortion, deletion and deficit of communicated information can hinder or block conflict solution.
  • Know the social driver needs of humans (the SCARF Model) as outlined in neuroscience research. Will know how to apply this model to identifying the underlying needs and interests of others, and, of themselves.
  • Know the physiological changes that occur which lead to the initiation and escalation of conflict, and how to work with these changes.
  • Know how to converse with a person who is emotional, and how to listen to them actively until that person has returned to cognitive thinking and is able to have a constructive conversation.
  • Know the social driver needs of humans (the SCARF Model) as outlined in neuroscience research. Will know how to apply this model to identifying the underlying needs and interests of others, and, of themselves.
  • Know the core concept of conflict mediation and how to use this knowledge to resolve conflict situations involving themselves and/or others.
  • Learn listening and questioning skills.
  • Learn how to convey their issues, concerns and needs to another person, clearly, effectively and with respect, and in a way in which the other party in the dispute will be able to cognitively hear what is being said.
  • Have a framework from which to create their way through conflict.

Trainer: Gerry O’Sullivan – O’Sullivan Solutions

 

 

 


Bookings

Bookings are closed for this event.

Share This