What is covered in this Customer Service Course?
- The benefits of creating and presenting a professional image.
- The essential communication skills; listening, questioning, verifying and explaining.
- Step-by-step procedure for conducting a customer service transaction.
- Developing confidence and basic assertiveness.
- Creating adaptable customer care skills.
- Handling difficult customer situations in a positive manner.
- Turning complaints into opportunities.
This course is fully booked.